Shipping Information
- We offer FedEx shipping to all 50 states.
- Orders are shipped Monday through Thursday, with limited shipping on Fridays.
- FedEx delivers 7 days a week to residential locations.
- Free local pickup is available for Colorado residents.
- To change your shipping selection from “Local Pickup” to “Shipped,” please contact us to cancel the order and then place a new order for shipping online.
How are the shipping charges calculated?
Shipping charges are calculated directly from the FedEx shipping estimate database, and are based on the cumulative weight of the box, dry ice, gel packs, and sausage.
Since we use the same box size for all orders, packages are calculated the same.
No matter the order size, the charge will be the same whether 1 pack or 10 packs are ordered.
When will you charge my credit card?
For security reasons, we do not have access to credit card information.
Our secure third-party credit card processor processes payments when you place the order.
How are orders shipped?
Orders are packed in an insulated cooler box and/or with an insulated liner. We add a combination of dry ice and gel packs according to how long the package will be in transit.
FedEx rates are directly from FedEx, with no markup on shipping.
Do you offer a facility pickup option?
Yes, we offer free local pickup at our production facility.
We will notify you when your order is ready for pickup and provide instructions.
For additional information, feel free to contact us at Indulge@charcutnuvo.com
Business Hours:
Are normal business hours are 7:00 AM – 3:00 PM Mondays through Thursdays and from 7:00 AM to 12:00 PM on Fridays.
What kind of casings do you use?
The majority of our Natural products are either in pork casings or have no casing (Skinless).
Organic chicken and beef products have no casings.
Many European items are in sheep or fibrous casings (Cellulose).
Once I receive the product, how long will it last?
Orders arrive frozen or partially defrosted and should be cold to the touch.
Products can be re-frozen or remain in the refrigerator for up to 4 weeks.
In the freezer, products can last up to 9 months.
Once opened, please re-seal in a Ziploc bag and consume within 4-5 days.
Once I place an order, when will it ship out?
All of these estimates are based on product availability.
If we are out of an item(s) the order will be delayed until a fresh batch is produced.
We do not send split shipments, all orders are sent in one package..
Orders received before 10 am (MTN) Monday through Thursday are processed the same day.
Orders received after 10 am (MTN) are processed by the end of the following day.
Orders received on Fridays, Saturdays, or Sundays are typically shipped on the following Monday.
Orders do not ship on Fridays, Saturdays, or Sundays.
Can you ship to my P.O. Box?
We cannot ship to P.O. Boxes due to the perishable nature of our products.
We can only ship to physical addresses.
What if I want to send this order as a gift?
Orders will be packaged and sent to the Ship To: address. we always include a pack list that only has order details and no Pricing information.
If you wish to leave a note for the recipient, there is a “Notes” section at the bottom of the checkout page you can place you message.
Where is the sausage produced?
All products are produced and shipped from our facility in North Denver.
Facility address: 911 E 75th Ave, Denver, CO 80229.
Are your products pre-cooked? How do I prepare them?
All of our products are fully cooked, and many are smoked. Products can be consumed right out of the package, but we recommend cooking them over medium heat for 5 minutes on each side either on a grill or in a pan (with a little water). For a microwave, we recommend wrapping in a paper towel and cooking for 70-90 seconds at ½ power.
Where do your meats come from and how are they raised?
We believe in, and proudly support regenerative agriculture in the USA. All of our meats are born and raised in the USA on sustainable family farms. The only exceptions are bison occasionally come from Canada and Elk can come out of New Zealand. All of our meats are raised without the use of antibiotics or hormones. Our organic line is all non-GMO with some items in our natural line as GAP 1.
Do you use Sugars, natural flavorings, or harmful chemicals?
The only product that contains added sugar is our Wild Boar with Apricots and Cranberries. We do not use “natural flavorings”. We do not use MSG or other harmful chemicals. Only a few of our European products contain nitrites. This is clearly indicated.
Are any of your products Paleo?
Yes. All of our 100% beef, bison, and chicken items are considered Paleo friendly.
Privacy Policy
If you are dissatisfied with a product for any reason, please contact our customer service team within seven (7) days after delivery, and we will either replace the affected portion of the product at our expense or credit you the purchase price for that product. Please DO NOT return any food product without contacting us first for specific information regarding our return process.
Who we are
Our website address is: https://charcutnuvo.dreamhosters.com
What personal data we collect and why we collect it
Comments
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An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
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Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
Additional information
How we protect your data
What data breach procedures we have in place
What third parties we receive data from
What automated decision making and/or profiling we do with user data
Industry regulatory disclosure requirements
Return Policy
If you are dissatisfied with a product for any reason, please contact our customer service team within seven (7) days after delivery, and we will either replace the affected portion of the product at our expense or credit you the purchase price for that product. Please DO NOT return any food product. Once products leave our facility, USDA and food safety regulations do not allow product to be returned, for any reason.
Terms of Service
Follow the link for complete Terms of Service.
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